01

Acceptance of Terms

By accessing or using the Cocooning Love website (cocooninglove.com), placing an order, or subscribing to any of our marketing communications, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

We may update these Terms from time to time. Your continued use of our services following any changes constitutes your acceptance of the updated Terms.

02

Products and Orders

All of our products are manufactured in our Montreal laboratory and are intended for external and personal use only. Prices are listed in Canadian dollars (CAD) and are subject to applicable taxes.

• We reserve the right to refuse or cancel any order at our discretion.
• Product availability is not guaranteed and is subject to change without notice.
• We assume no liability for any adverse reactions resulting from misuse or failure to check the list of ingredients.
• Consult a doctor before use if you are pregnant, breastfeeding, or have known skin sensitivities.

03

SMS Marketing

By signing up to receive SMS messages from Cocooning Love, you expressly consent to receiving recurring automated text messages (including promotional offers, order updates, and alerts) at the phone number you provided.

• The frequency of messages varies. You may receive up to 4 messages per month.
• Message and data charges may apply depending on your phone plan.
• To unsubscribe at any time, reply with"STOP"toany message. You will receive a confirmation, and no further text messages will be sent to you.
• For assistance, replywith "HELP"orcontact us at info@cocooninglove.com.
• We will never sell or share your phone number with third parties for marketing purposes.
• Carriers are not responsible for delayed or undelivered messages.

Consent to receive text messages is not a condition of purchase.

04

Email and Facebook Ads

By subscribing to our mailing list or interacting with our Facebook/Instagram pages and ads, you consent to receiving marketing communications from Cocooning Love. We comply with the Canadian Anti-Spam Act (CASL) and Meta’s advertising policies.

• We may use data from your interactions (website visits, purchases, email engagement) to serve targeted ads on Facebook and Instagram using Meta’s Custom Audiences feature.
• We use pixels and similar tracking technologies on our website for advertising measurement and retargeting purposes.
• You can unsubscribe from email communications at any time by clicking "Unsubscribe" in any email.
• To manage your Facebook ad preferences, go to your Ad Settings at facebook.com/ads/preferences.
• We do not sell your personal information to third-party advertisers.

05

Accounts and personal data

When you create an account or make a purchase, we collect information such as your name, email address, phone number, shipping address, and purchase history. This information is used to process your orders, provide customer service, manage our rewards program, and send you marketing communications to which you have consented.

We implement reasonable security measures to protect your data. For more information on how we collect, use, and store your information, please see our Privacy Policy.

• You are responsible for keeping your login credentials confidential.
• You can request access to your personal data or its deletion by emailing us at info@cocooninglove.com.

06

Intellectual Property

All content on cocooninglove.com—including product formulations, images, text, branding, logos, and graphic elements—is the property of Cocooning Love (Les Produits) Inc. and is protected by Canadian intellectual property laws.

You may not reproduce, distribute, or use our content for commercial purposes without our prior written consent.

07

Disclaimer

Our products and website are provided "as is." Although we strive to ensure the accuracy of all descriptions and claims regarding our products, we make no warranties, express or implied, regarding the results obtained from their use.

To the fullest extent permitted by law, Cocooning Love shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or our products, including, but not limited to, allergic reactions resulting from a failure to check the ingredients.

08

Applicable law

These Terms and Conditions are governed by the laws of the Province of Quebec and the applicable federal laws of Canada. Any dispute shall be submitted to the competent courts of Montreal, Quebec.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

09

Contact Us

01

Acceptance of Terms

By accessing or using the Cocooning Love website (cocooninglove.com), placing an order, or subscribing to any of our marketing communications, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

We may update these Terms from time to time. Your continued use of our services after any changes constitutes your acceptance of the updated Terms.

02

Products & Orders

All products are manufactured in our Montreal laboratory and are intended for external personal use only. Prices are listed in Canadian dollars (CAD) and are subject to applicable taxes.

• We reserve the right to refuse or cancel orders at our discretion.
• Product availability is not guaranteed and is subject to change without notice.
• We are not responsible for adverse reactions resulting from misuse or failure to review ingredient lists.
• Please consult a doctor before use if you are pregnant, breastfeeding, or have known skin sensitivities.

03

SMS marketing

By opting in to receive SMS messages from Cocooning Love, you expressly consent to receive recurring automated text messages (including promotional offers, order updates, and alerts) at the phone number you provided.

• The frequency of messages varies. You may receive up to 4 messages per month.
• Message and data rates may apply depending on your carrier's plan.
• To opt out at any time, replySTOPtoany message. You will receive a confirmation, and no further text messages will be sent.
• For help, reply with "HELP"orcontact us at info@cocooninglove.com.
• We will never sell or share your phone number with third parties for their own marketing purposes.
• Carriers are not liable for delayed or undelivered messages.

Consenting to receive SMS messages is not a requirement for making a purchase.

04

Email & Facebook advertising

By subscribing to our email list or interacting with our Facebook and Instagram pages and ads, you consent to receiving marketing communications from Cocooning Love. We comply with Canada's Anti-Spam Legislation (CASL) and Meta's advertising policies.

• We may use data from your interactions (website visits, purchases, email engagement) to deliver targeted ads on Facebook and Instagram using Meta's Custom Audiences feature.
• We use pixels and similar tracking technologies on our website for advertising measurement and retargeting purposes.
• You can opt out of email communications at any time by clicking "Unsubscribe" in any email.
• To manage your Facebook ad preferences, visit your Facebook Ad Settings at facebook.com/ads/preferences.
• We do not sell your personal information to third-party advertisers.

05

User accounts and data

When you create an account or make a purchase, we collect information such as your name, email address, phone number, shipping address, and purchase history. This information is used to process orders, provide customer support, operate our loyalty rewards program, and send marketing communications that you have agreed to receive.

We implement reasonable security measures to protect your data. For full details on how we collect, use, and store your information, please refer to our Privacy Policy.

• You are responsible for keeping your account credentials confidential.
• You may request access to or deletion of your personal data by contacting us at info@cocooninglove.com.

06

Intellectual property

All content on cocooninglove.com—including product formulas, images, text, branding, logos, and graphic elements—is the property of Cocooning Love (Les Produits) Inc. and is protected by Canadian intellectual property laws.

You may not reproduce, distribute, or use our content for commercial purposes without prior written permission.

07

Disclaimers & Liability

Our products and website are provided "as is." While we strive for accuracy in all product descriptions and claims, we make no warranties, express or implied, regarding the results of using our products.

To the fullest extent permitted by law, Cocooning Love shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to allergic reactions resulting from a failure to review the ingredients.

08

Governing law

These Terms are governed by the laws of the Province of Québec and the applicable federal laws of Canada. Any disputes shall be resolved in the courts of Montréal, Québec.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

09

Contact us