Some frequently asked questions
Although our products are 100% natural, we recommend that you seek the advice of your doctor.
If you have a problem with your order, please contact us at email@example.com so that we can help you.
If you have purchased a product from one of our resellers and have experienced a problem with it, we invite you to contact them directly. They will be able to refund you, replace your product or offer you another solution according to their policy.
If you are the reseller, apply your customer policy and contact us afterwards
We will be happy to evaluate your profile. To do so, please send us your media kit to firstname.lastname@example.org. If you are selected, we will contact you within the next 7 days.
A media kit is a presentation of your work as an influencer. It includes your type of content, your statistics and the potential reach of a collaboration with you.
We do not refund or exchange products. We produce quality cosmetics in order to offer you the best for your skin. However, as everyone is different (allergies/intolerances), we cannot guarantee any possible reaction. We advise you to check the ingredients before purchasing and to test the product in the fold of your elbow before use.
In case of a product malfunction, you can write to us within 30 days after receiving your order
At the bottom of the label you will find a small open jar symbol with the letter (m). The number in front of this letter indicates the number of months the product will keep once opened.
This texture is completely normal. The lumps are due to the oats in the mask and this does not affect the effectiveness of the mask in any way.
There is no exact quantity! We recommend about one part water to two parts powder. The important thing is to add water little by little until you get a texture you are happy with.
We cannot guarantee that the smell of our products will be to everyone's liking. You have to try them to find out!
We pack all your packages with care and love. This process takes between 3 to 5 working days before your package is in the hands of Canada Post.
It is not possible to modify or add an item to your already paid order because of the huge logistics involved. That's why there is a checkbox before you proceed to the payment of your order.
You should take a picture of the product if possible and write to us at email@example.com so that we can resolve the situation with you.
Natural does not mean that there is no reaction. The best example is pollen or poison ivy.